• Project Overview

    As digital adoption accelerated across customer-facing channels, two global organizations [...]

  • Customer Context

    Fintech BOT (Dialogflow): Client: A digital payments organization in the [...]

  • Challenge

    Multilingual Demand: Arabic and English had to be fully supported [...]

  • Solution

    18North implemented two independent, domain-specific conversational platforms: A. Fintech BOT [...]

  • Outcome / Impact

    Metric Fintech BOT (Dialogflow) Retail BOT (Amazon Lex) Languages Supported [...]

  • Conclusion

    By leveraging the right conversational stack for the right domain, [...]