| Metric | Fintech BOT (Dialogflow) | Retail BOT (Amazon Lex) |
|---|---|---|
| Languages Supported | English + Arabic | English (voice/text) |
| Channels | Mobile web, WhatsApp, Desktop Portal | Webchat, future Alexa, IVR ready |
| Avg. Monthly Sessions | 15,000+ | 8,000+ |
| Tier-1 Query Resolution | 60% automated | 70% automated |
| Average Onboarding Time Drop | ↓ 35% via guided flows | ↓ 50% in repeat order inquiries |
| Backend Integration | Wallet, Remittance, Ticketing APIs | Order, Delivery, CRM Systems |
Outcome / Impact
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