• Fintech BOT (Dialogflow):

    • Client: A digital payments organization in the UAE with wallet, remittance, and gateway services.

    • Need: 24×7 chatbot support for Tier-1 queries, onboarding, balance checks, and regional compliance — across English and Arabic interfaces.

  • Retail Fulfillment BOT (Amazon Lex):

    • Client: A Dubai-based retail group needing BOT-driven automation of order fulfillment, status tracking, and customer communication.
    • Need: Voice/text-based interactions via websites and future Alexa/SMS channels, integrated with back-office systems.