As digital adoption accelerated across customer-facing channels, two global organizations — one in Fintech, the other in Retail Fulfillment — partnered with 18North to design and deploy conversational BOTs capable of intelligent customer interaction, automated support resolution, and seamless handoffs to backend services.

By tailoring each solution to the platform ecosystem and user expectations of the respective domain, 18North leveraged the best-suited conversational AI tools — Google Dialogflow for fintech, and Amazon Lex for retail/logistics workflows