Understanding
We understand ITSM and use it to deliver level 3 support which includes incident, service and change request management with ongoing improvements and DevOps.
Knowledge
We have developed insights into technology agnostic knowledge transfer, baselining of executable code, lightweight processes, ongoing improvements, automation through DevOps.
Skills
Domain focus and skills in - problem solving, troubleshooting, performance improvement, enhancement, tools, security, SLAs are basis for long-term engagements.
Competency
Multi-year engagements for a UK based consulting firm and for an international remittance firm in UAE - are testimony to technology agnostic service capability.
Our general approach to the engagement is as below
Adherence to original architecture results into code quality and minimum technical debt
High application availability through automation ensures business availability
Thoughtful knowledge retention means customers can focus on their core business
Ongoing and proactive improvements through incident history translate to stability
18North Systems Pvt. Ltd.
100 ft Riverside D.P Road, Vartak Baug, off, Karve Rd, Erandwane, Pune, Maharashtra 411052
