A management consulting firm offering a proprietary software platform to manage ISO-based process frameworks partnered with 18North to stabilize, maintain, and enhance their legacy application. This engagement came in the aftermath of a vendor transition, with minimal documentation or technical handover. The firm’s platform is central to its service delivery and client audits, necessitating urgent remediation and long-term support.

18North took over the product, performed reverse engineering, baselined the environment, and evolved the application into a maintainable, scalable platform through phased engagement.