No formal technology or documentation handover from the outgoing vendor. Highly inconsistent source code and unstructured infrastructure setups. Continuous flow of high-priority production defects and complex change requests. Inefficient legacy performance leading to poor user experience on mobile sites and apps.

18North executed a phased application management program anchored on four pillars: Service and Knowledge Transition : Divided into logical business and technology components, we created in-depth documentation of remittance products and platform know-how. Application Performance Re-engineering : Used detailed profiling and engineering to reduce maximum response time to 5 seconds and average to 3 seconds. Defect and Change Management : Prioritized 83% high-severity defects with a one-month SLA to resolution. Handled continuous CMNs with structured estimates and delivery control. Domain Understanding : Modeled and documented remittance lifecycles across corridors, integrating currency, compliance, and payment mode variability.

Average Performance Improvement : 70% Max Performance Uplift : 92% (specific endpoints) Issue Resolution : 100% of critical/high defects closed within first month Transition Efficiency : Completed KT and service rollout in under 10 weeks Client Confidence : Secured long-term management of remittance portfolio

FAQs Archive - Page 6 of 6 - We build, maintain, and modernize elegant and performant digital services

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No formal technology or documentation handover from the outgoing vendor. [...]
Solution
18North executed a phased application management program anchored on four [...]
Outcome / Impact
Average Performance Improvement: 70% Max Performance Uplift: 92% (specific endpoints) [...]

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