AFcare demonstrates how deep medical logic, user simplicity, and regulatory compliance can coexist in a unified eClinic platform. Built for scale, auditability, and patient-centric design, it now stands as a blueprint for clinical-grade, non-hospital digital diagnosis platforms .

18North architected a secure, easy-to-use virtual platform tailored for Annual General Meetings: End-to-End AGM Workflow Digitization : Agenda setup, live broadcasts, resolution display, and live voting captured through structured digital flows. Role-Based Access : Shareholders, board members, and moderators had unique views, permissions, and interaction rights. Secure Voting Mechanism : AES encryption, secure token issuance, and audit-trail creation for every vote cast. Live Feedback and Q&A : Integrated public and private chat functions enabled real-time feedback and director interactions. Device Agnostic UI : Designed for desktops, tablets, and mobile phones to ensure wide participation without installation hassles.

18North designed and developed a microservices-based SaaS platform with built-in flexibility and scalability: Dynamic Subscription Lifecycle : Built core flows including registration, plan selection, renewal, cancellations, and top-ups. SSO & Role-Based Access : API handshake with the remittance platform enabled seamless partner and tenant integration. Multi-tenant Enablement : Logical separation by organization, product, plan, customer, and user ensured tenant-level isolation and extensibility. Payment Gateway Integration : A dual-mode interface (B2B and S2S) managed encryption, failure capture, and fraud prevention using AES 64-bit protocols. Notification Engine : Custom email/SMS templates configured per partner and triggered via events.

By replacing siloed manual processes with a centralized, modular digital platform, the client significantly boosted operational efficiency, reduced compliance risks, and improved service reliability. The platform now serves as the digital nervous system of the organization — adaptable to new business units and scalable for future growth.

By embedding structure, workflow clarity, and multilingual access into the QMC Portal, 18North enabled Ei to scale its question curation efforts across geographies. The platform now stands as a blueprint for collaborative academic content generation — traceable, extensible, and purpose-built for India’s diverse educational needs.

Faster Market Launch: New subscription models rolled out in 6+ corridors within 3 months. Operational Efficiency: Reduction in support queries and manual interventions through automated lifecycle transitions. Robust Security: AES-based encrypted transactions, token validation, and hardened session flows. High Availability: Core microservices scaled independently; user services run efficiently on lightweight infrastructure. Client Confidence: The solution became a flagship reference platform, reversing the previous failure.

Business Continuity : Conducted first fully virtual AGM with 100% quorum and real-time compliance logs. Enhanced Transparency : Audit-ready logs for every agenda point, vote, and interaction ensured GRC alignment. Increased Participation : Higher shareholder turnout compared to physical meetings — attributed to accessibility and time flexibility. Post-Event Archiving : Auto-archived all media, resolutions, and transcripts for downstream compliance and legal review.

Microservices Architecture

A. Functional Architecture Domain-Driven Design : Independent microservices mapped to entities like User, Plan, Top-Up, Coupon, and Notification. Client-Side UI Pattern : Angular-based front-end with lightweight presentation layer for responsiveness. Subscription Core : Services for managing plans, top-ups, renewals, cancellations, payments, and white labeling. Gateways & Brokers : Kong API Gateway with HTTP header-based CORS. RabbitMQ considered but REST preferred for simplicity. SSO & Credential Management : Services integrated with remittance platform for seamless partner login flows. Entities Layer : Templates for Plans, Top-ups, Coupons, and Notification dynamically instantiated per tenant. B. Non-Functional Architecture DevOps Tooling : Recommendations made for Docker (Container), Jenkins (CI/CD), ELK (Logging), and Dropwizard/Prometheus (Metrics). Security : Bespoke session tokening using cookies; OAuth2 and Keycloak evaluated but not adopted. Rate Limiting & Tracing : Kong-based throttling and distributed tracing options (Zipkin, Google Dapper) considered. Scalability : High-volume services (e.g., Payments, Subscription Lifecycle) horizontally and vertically scaled. Low-volume services (e.g., User Service, Credential Mgmt) deployed on lightweight virtual servers. Fault Tolerance : Retry/circuit breaker logic embedded into gateway layer with clear failure routing and fallback paths.

The client, a leading digital payments company with the third-largest market share in the Indian payment gateway space, engaged 18North to stabilize and manage their flagship cross-border remittance portfolio. The engagement involved knowledge transition, application management, performance engineering, and domain re-baselining of their mobile sites and apps, covering 24 operating corridors across North America, Europe, the Middle East, and Asia-Pacific.

The client offers end-to-end payment processing services to institutions, merchants, and consumers. Their portfolio includes web portals, iOS/Android mobile apps, and remittance engines that are business-critical across multiple international corridors. Previously managed by another vendor, the platform required immediate takeover, stabilization, and performance tuning to meet evolving SLA expectations and customer growth targets.

FAQs Archive - Page 5 of 6 - We build, maintain, and modernize elegant and performant digital services

Conclusion
AFcare demonstrates how deep medical logic, user simplicity, and regulatory [...]
Solution
18North architected a secure, easy-to-use virtual platform tailored for Annual [...]
Solution
18North designed and developed a microservices-based SaaS platform with built-in [...]
Conclusion
By replacing siloed manual processes with a centralized, modular digital [...]
Conclusion
By embedding structure, workflow clarity, and multilingual access into the [...]
Outcome / Impact
Faster Market Launch: New subscription models rolled out in 6+ [...]
Outcome / Impact
Business Continuity: Conducted first fully virtual AGM with 100% quorum [...]
Microservices Architecture
A. Functional Architecture Domain-Driven Design: Independent microservices mapped to entities [...]
Project Overview
The client, a leading digital payments company with the third-largest [...]
Customer Context
The client offers end-to-end payment processing services to institutions, merchants, [...]

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