A leading third-party inspection and testing company in the commodities logistics domain engaged 18North for a full-stack digital transformation initiative. Their operations — including sampling, lab testing, certification, job audit, and billing — were entirely manual across 22 branches and 16 NABL/non-NABL labs. The mandate was to design a modular digital platform to support operations such as vessel, rake, truck, barge, bunker, and container inspections, while ensuring NABL compliance and field-to-lab traceability.

The client — a healthcare-led group of stakeholders with experience in clinical pathways, patient engagement, and non-profit healthcare delivery — needed a platform to empower: Patients managing Paroxysmal, Persistent, or Long-standing AF Caregivers assisting elderly or dependent users Medical charities and practitioners offering subsidized diagnosis Their aim was to digitize the full AF management lifecycle , from patient history capture to follow-up instructions, with transparency, security, and audit trails aligned with GDPR and NHS interoperability principles .

Ei needed a digital platform to enable distributed curation of test items, supporting both Multiple Choice Questions (MCQ) and Free Response Questions (FRQ) across subjects and grades. The users — including teachers, content creators, reviewers, and raters — span regions and languages, requiring a system that was multilingual, mobile-responsive, and aligned with CBSE frameworks and assessment standards. The system also needed to integrate with Ei’s content ecosystem and governance workflows.

The client operates across multiple verticals like coal, steel, agro-products, fertilizers, and minerals, offering services like sampling, cargo surveys, collateral management, and quality control. Their widespread presence spans major Indian ports and industrial corridors. With growing demand, their paper-based systems and Excel workflows hindered scale, compliance, and audit readiness. Leadership recognized the need to shift toward a unified, digital-first model for both lab and field operations.

Functional Architecture The platform is organized into three modules: Diagnostic Engine : Stepwise questionnaire capturing: “About You”, “Medication”, “Interventions”, “Symptoms”. Risk scoring: Stroke Risk , Bleed Risk . Dual path for ECG+ (Direct to PAAF, PEAF, LSAF) and ECG− (Requires Symptom Scoring → QECG, 7ECG, EVNT). Invokes 8 distinct decision trees (B15.1–B15.8) to derive personalized treatment end-points. Treatment Planner : Provides user-specific medication or procedure options (e.g., rate/rhythm control, ablation). Offers revisit timelines, return logic, and explanations of interventions. Entity-Level Offers & Free Trials : Charities or practitioners configure "first X patients free" or "Y days free usage" . Intelligent logic ensures offers are not consumed by returning patients. Payment triggers only when eligibility expires. Technology Architecture Frontend : HTML5, CSS3, Bootstrap, jQuery — lightweight, responsive for mobile/desktop use. Backend : Java 8, Spring Boot APIs, Hibernate ORM. Database : MySQL, with no triggers/procedures; future-proofed for reporting and archival layers. Security Layer : CSRF protection, tokenized APIs AES-level encrypted data transit GDPR audit trail with user consents and session logs Decision Trees : Externalized in JSON/XML, parsed at runtime to ensure zero code changes for medical logic updates. CMS : Static content (e.g., privacy, FAQs) managed via dedicated CMS Clinical modules separated to avoid accidental edits UI/UX and Accessibility Guided flows for users based on AF familiarity. Content blocks for “What is AF?”, “Living with AF”, and “How We Can Help”. Low-fidelity prototypes transformed into browser-tested responsive pages. Accessibility and clarity prioritized for older patients and caregivers.

Clinical Decision Complexity : Medical treatment decisions required parsing 8+ decision trees , factoring in patient history, symptom severity, ECG results, allergies, and medication constraints. Non-Linear Patient Journeys : Patients could enter at various stages — first-time users, repeat diagnoses, or care-assisted sessions — each requiring contextual handling. Security and Compliance : Needed strong GDPR compliance, role-based access, encrypted data flow, and consent logging. Multi-Tenant Flexibility : Charities and practitioners needed portal-level configuration for free trials, patient caps, and white-label settings. Content + Clinical Separation : Static pages (About AF, FAQs) had to be editable by admins without affecting the diagnostic engine or treatment paths.

Disparate spreadsheets, docs, and email-based workflows slowed down question curation. Lacked transparency on rating quality, audit history, or content lifecycle. No centralized repository for content linked to user actions or approval stages. Pre-login content (info pages, branding) had to be separately managed by non-technical teams. Needed to handle role-based workflows across teachers, raters, reviewers, and admin.

Redundancy & Errors : Multiple Excel entries led to duplication and inconsistent data. Lack of Operational Visibility : Manual tracking delayed decision-making. Compliance Gaps: Meeting NABL and customer certification standards was effort-intensive. Fragmented Processes : No central system for labs, audits, tenders, or invoicing. Change Resistance: Users were accustomed to long-standing manual workflows.

The global pandemic disrupted one of the most essential governance rituals in the corporate calendar — the Annual General Meeting (AGM). A Swiss-based organization engaged 18North to design and develop a virtual AGM platform to ensure legally compliant, secure, and inclusive shareholder participation while maintaining regulatory alignment with GRC (Governance, Risk, and Compliance) requirements. The initiative was named AGD – Annual General Meeting at a Distance .

A digital payments company partnered with 18North to create a robust, multi-tenant Subscription Management Platform from the ground up. The platform was envisioned to support flexible subscription logic, dynamic pricing, partner integration, and country-wise configurations for fintech clients with global footprints. The goal was to shift from monolithic limitations to scalable microservices with modular lifecycle control.

FAQs Archive - Page 3 of 6 - We build, maintain, and modernize elegant and performant digital services

Project Overview
A leading third-party inspection and testing company in the commodities [...]
Customer Context
The client — a healthcare-led group of stakeholders with experience [...]
Customer Context
Ei needed a digital platform to enable distributed curation of [...]
Customer Context
The client operates across multiple verticals like coal, steel, agro-products, [...]
Solution
Functional Architecture The platform is organized into three modules: Diagnostic [...]
Challenge
Clinical Decision Complexity: Medical treatment decisions required parsing 8+ decision [...]
Challenge
Disparate spreadsheets, docs, and email-based workflows slowed down question curation. [...]
Challenge
Redundancy & Errors: Multiple Excel entries led to duplication and [...]
Project Overview
The global pandemic disrupted one of the most essential governance [...]
Project Overview
A digital payments company partnered with 18North to create a [...]

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