The client is a boutique consulting organization with its own SaaS-style ISO management product. Their software enables businesses to document, track, and audit their quality processes in alignment with various ISO standards.

Previously managed by another development vendor, the product suffered from:

• Legacy codebase inconsistencies

• Lack of structured documentation

• Accumulated defects and low test coverage

The firm needed a reliable technology partner to stabilize the product, provide continuous support, and take over enhancements critical to client satisfaction and audit cycles.