• Zero Technology Handover: The prior vendor exited without knowledge transfer or documentation.

  • Highly Inconsistent Code: Modules had diverging coding patterns, dependencies, and partial implementations.

  • Domain Re-baselining Required: Functional flows and business logic had to be rediscovered and reconstructed.

  • Legacy Defects: Clients were actively reporting issues during production usage, impacting credibility.
  • Need for Sustainable Maintenance: The platform required structure, CI setup, and clean enhancement delivery.